Flight Enforcement / Flight airclaim / Europe Flight

National Enforcement Bodies under

Regulation [EC] 261/2004 establishing common rules on compensation and assistance to passengers
in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91

Disclaimer The table below is based on the information received from the EU Member States.
Each Member State is responsible for the accuracy of the information it gives about its national enforcement bodies.
The Commission cannot be held responsible for any missing or outdated information.

Member State
Austria Flight / Austria Flight Enforcement / Austria Flight airclaim / Europe Flight / Austria Flight delay / Austria Flight delay compensation / Austria Flight Cancellations / Austria Flight Claim 2019 / Austria Flight Claim / Austria Flight Comparison / Austria Flight Ranking
Austria
Organisation
Agentur für Passagier- und Fahrgastrechte (apf) Linke Wienzeile 4/1/6 AT - 1060 Wien
Contact details
Tel: +43 1 5050 707 700
Fax: +43 1 5050707 180
www.apf.gv.at/de/
Member State
Belgium Flight / Belgium Flight Enforcement / Belgium Flight airclaim / Europe Flight / Belgium Flight delay / Belgium Flight delay compensation / Belgium Flight Cancellations / Belgium Flight Claim 2019 / Belgium Flight Claim / Belgium Flight Comparison / Belgium Flight Ranking
Belgium
Organisation
SPF Mobilité & Transport
Direction générale Transport aérien
Cellule Stratégique - Droits des passagers
City Atrium (6èmeétage - locker PAX)
Rue du Progrès 56
BE - 1210 Bruxelles
FOD Mobiliteit & Vervoer
Directoraat-generaal Luchtvaart
Strategische Cel - Passagiersrechten
City Atrium (6de verdieping - locker: PAX)
Vooruitgangstraat 56
BE - 1210 Brussel
Contact details
Tel: +32 2 277 44 00
Fax: +32 2 277 40 73
www.mobilit.belgium.be passenger.rights@mobilit.fgov.be
Member State
Bulgaria Flight / Bulgaria Flight Enforcement / Bulgaria Flight airclaim / Europe Flight / Bulgaria Flight delay / Bulgaria Flight delay compensation / Bulgaria Flight Cancellations / Bulgaria Flight Claim 2019 / Bulgaria Flight Claim / Bulgaria Flight Comparison / Bulgaria Flight Ranking
Bulgaria
Organisation
Ministry of Transport, Information Technologies and Communications, Directorate General, Civil Aviation Administration
9, Dyakon Ignatii Str.
BG – 1000 SOFIA
Contact details
Tel: +359 2 937 10 47
Fax: +359 2 980 53 37
caa@caa.bg
Member State
Croatia Flight / Croatia Flight Enforcement / Croatia Flight airclaim / Europe Flight / Croatia Flight delay / Croatia Flight delay compensation / Croatia Flight Cancellations / Croatia Flight Claim 2019 / Croatia Flight Claim / Croatia Flight Comparison / Croatia Flight Ranking
Croatia
Organisation
Croatian Civil Aviation Agency
Ulica grada Vukovara 284
HR - 10000 ZAGREB
Contact details
Tel: +385 1 2369 300
Fax: +385 1 2369 301
www.ccaa.hr passenger.rights@ccaa.hr
Member State
Cyprus Flight / Cyprus Flight Enforcement / Cyprus Flight airclaim / Europe Flight / Cyprus Flight delay / Cyprus Flight delay compensation / Cyprus Flight Cancellations / Cyprus Flight Claim 2019 / Cyprus Flight Claim / Cyprus Flight Comparison / Cyprus Flight Ranking
Cyprus
Organisation
Department of Civil Aviation
27 Pindarou Street
ALPHA Business Centre
CY - 1060 NICOSIA
Contact details
Tel: +357 22 404 119
Fax: +357 22 766552
passengerrights@dca.mcw.gov.cy
Member State
Czech Flight / Czech Flight Enforcement / Czech Flight airclaim / Europe Flight / Czech Flight delay / Czech Flight delay compensation / Czech Flight Cancellations / Czech Flight Claim 2019 / Czech Flight Claim / Czech Flight Comparison / Czech Flight Ranking
Czech Republic
Organisation
Civil Aviation Authority
Airport Ruzyně
CZ - 160 08 PRAHA 6
Contact details
Tel: +420 225 422 726
Fax: +420 220 561 823
caa@caa.cz
Member State
Denmark Flight / Denmark Flight Enforcement / Denmark Flight airclaim / Europe Flight / Denmark Flight delay / Denmark Flight delay compensation / Denmark Flight Cancellations / Denmark Flight Claim 2019 / Denmark Flight Claim / Denmark Flight Comparison / Denmark Flight Ranking
Denmark
Organisation
The Danish Transport and Construction Agency
Edvard Thomsens Vej 14
DK-2300 Copenhagen S
Contact details
Tel: +45 7221 8800
Fax: +45 7262 6790
www.tbst.dk info@tbst.dk
Member State
Estonia Flight / Estonia Flight Enforcement / Estonia Flight airclaim / Europe Flight / Estonia Flight delay / Estonia Flight delay compensation / Estonia Flight Cancellations / Estonia Flight Claim 2019 / Estonia Flight Claim / Estonia Flight Comparison / Estonia Flight Ranking
Estonia
Organisation
Consumer Protection and Technical Regulatory
Authority
Sõle 23a,
10614 Tallinn
Contact details
Tel: +372 667 2000
Fax: +372 667 2001
www.ttja.ee info@ttja.ee
Member State
Finland Flight / Finland Flight Enforcement / Finland Flight airclaim / Europe Flight / Finland Flight delay / Finland Flight delay compensation / Finland Flight Cancellations / Finland Flight Claim 2019 / Finland Flight Claim / Finland Flight Comparison / Finland Flight Ranking
Finland
Organisation
Complaints from private consumers:
Consumer Disputes Board
P.O. Box 306 FI - 00531 HELSINKI

Complaints from business travellers:
The Finnish Transport and Communications Agency
(Traficom)
Kumpulantie 9, 00520
P.O. Box 320, 00059 TRAFICOM
FI – 00101 HELSINKI

Supervision of the interests of consumers on a collective level (no handling of individual cases):
Competition and Consumer Authority
Haapaniemenkatu 4 A, Box 5
FI - 00531 HELSINKI
Contact details
Tel: +358 29 56 65200
Fax: +358 29 56 65249
www.kuluttajariita.fi kril@oikeus.fi
Tel: +358 29 534 5000
Fax: +358 29 534 5095
www.traficom.fi kirjaamo@traficom.fi
Tel: +358 29 505 3000
Fax: +358 29 876 4398
www.kkv.fi kirjaamo@kkv.fi
Member State
France Flight / France Flight Enforcement / France Flight airclaim / Europe Flight / France Flight delay / France Flight delay compensation / France Flight Cancellations / France Flight Claim 2019 / France Flight Claim / France Flight Comparison / France Flight Ranking
France
Organisation
Direction générale de l'aviation civile (DGAC)
Direction du transport aérien
Mission du Droit des passagers
Bureau des passagers aériens
50 rue Henry Farman
FR- 75720 PARIS cedex 15
Contact details
Tel: +33 1 58 09 43 21
www.developpement-durable.gouv.fr
Member State
Germany Flight / Germany Flight Enforcement / Germany Flight airclaim / Europe Flight / Germany Flight delay / Germany Flight delay compensation / Germany Flight Cancellations / Germany Flight Claim 2019 / Germany Flight Claim / Germany Flight Comparison / Germany Flight Ranking
Germany
Organisation
Luftfahrt-Bundesamt (LBA)
DE - 38144 Braunschweig
Contact details
Tel: +49 531 2355 115
Fax: +49 531 2355 9099
www.lba.de fluggastrechte@lba.de
Member State
Greece Flight / Greece Flight Enforcement / Greece Flight airclaim / Europe Flight / Greece Flight delay / Greece Flight delay compensation / Greece Flight Cancellations / Greece Flight Claim 2019 / Greece Flight Claim / Greece Flight Comparison / Greece Flight Ranking
Greece
Organisation
Hellenic Civil Aviation Authority
Air Transport and International Agreements Div
Air Transport Economics Section D1/D
P.O.B. 70360 EL - 16610 GLYFADA
Contact details
Tel: +49 531 2355 115
Fax: +49 531 2355 9099
www.lba.de fluggastrechte@lba.de
Member State
Hungary Flight / Hungary Flight Enforcement / Hungary Flight airclaim / Europe Flight / Hungary Flight delay / Hungary Flight delay compensation / Hungary Flight Cancellations / Hungary Flight Claim 2019 / Hungary Flight Claim / Hungary Flight Comparison / Hungary Flight Ranking
Hungary
Organisation
Passenger complaints
Ministry for Innovation and Technology
Consumer Protection
Strategy Department
Address: H-1011 Budapest, Fő utca 44-50.
Postal address: H-1440 Budapest, Pf. 1.

Enforcement
Ministry for Innovation and Technology
Aviation Risk Assessment Department
Address: H-1011 Budapest, Fő utca 44-50.
Postal address: H-1440 Budapest, Pf. 1.
Contact details
Tel: +36 1 273 5503
aviation.risk@itm.gov.hu
Member State
Ireland Flight / Ireland Flight Enforcement / Ireland Flight airclaim / Europe Flight / Ireland Flight delay / Ireland Flight delay compensation / Ireland Flight Cancellations / Ireland Flight Claim 2019 / Ireland Flight Claim / Ireland Flight Comparison / Ireland Flight Ranking
Ireland
Organisation
Commission for Aviation Regulation
3rd Floor
Alexandra House
Earlsfort Terrace
IE - DUBLIN 2
Contact details
Tel: +353-(0) 1-6611700
Fax: +353-(0) 1-6611269 (General)
www.aviationreg.ie apr@aviationreg.ie
Member State
Italy Flight / Italy Flight Enforcement / Italy Flight airclaim / Europe Flight / Italy Flight delay / Italy Flight delay compensation / Italy Flight Cancellations / Italy Flight Claim 2019 / Italy Flight Claim / Italy Flight Comparison / Italy Flight Ranking
Italy
Organisation
Ente Nazionale per l’Aviazione Civile
Viale del Castro Pretorio, 118
IT - 00185 ROME
Contact details
For NEBs and other official institutions:
cartadiritti@enac.gov.it
For claim agencies, lawyers and consumer organizations:
www.enac.gov.it/en/passengers/
passengers-rights/
complaints-in-case-of-denied-boarding
-cancellation-or-long-delay-of

Detailed information are available in the section “How to lodge a complaint with ENAC”. (Both in English and Italian)
Member State
Latvia Flight / Latvia Flight Enforcement / Latvia Flight airclaim / Europe Flight / Latvia Flight delay / Latvia Flight delay compensation / Latvia Flight Cancellations / Latvia Flight Claim 2019 / Latvia Flight Claim / Latvia Flight Comparison / Latvia Flight Ranking
Latvia
Organisation
Consumer Rights Protection Centre (CRPC)
Brivibas street 55
LV-1010, RIGA
Contact details
Tel: +371 67388624
Fax: +371 67388634
www.ptac.gov.lv ptac@ptac.gov.lv
Member State
Lithuania Flight / Lithuania Flight Enforcement / Lithuania Flight airclaim / Europe Flight / Lithuania Flight delay / Lithuania Flight delay compensation / Lithuania Flight Cancellations / Lithuania Flight Claim 2019 / Lithuania Flight Claim / Lithuania Flight Comparison / Lithuania Flight Ranking
Lithuania
Organisation
Lithuanian Transport Safety Administration (LTSA)
Svitrigailos str. 42
LT-03209 Vilnius
Contact details
Tel: +370 5 278 5601
Fax: +370 5 213 2270
ltsa.lrv.lt ltsa@ltsa.lrv.lt
Member State
Luxembourg Flight / Luxembourg Flight Enforcement / Luxembourg Flight airclaim / Europe Flight / Luxembourg Flight delay / Luxembourg Flight delay compensation / Luxembourg Flight Cancellations / Luxembourg Flight Claim 2019 / Luxembourg Flight Claim / Luxembourg Flight Comparison / Luxembourg Flight Ranking
Luxembourg
Organisation
Ministre ayant la protection des consommateurs dans
ses attributions
Ministry of Consumer Protection
19-21, Boulevard Royal
L-2449 Luxembourg
Member State
Malta Flight / Malta Flight Enforcement / Malta Flight airclaim / Europe Flight / Malta Flight delay / Malta Flight delay compensation / Malta Flight Cancellations / Malta Flight Claim 2019 / Malta Flight Claim / Malta Flight Comparison / Malta Flight Ranking
Malta
Organisation
Malta Competition and Consumer Affairs Authority
Mizzi House, National Road
Blata l-Bajda, Hamrun HMR 9010
Contact details
Tel: +356 2395 2000
Fax: +356 2124 2406
www.consumer.gov.mt airpassengerrights.ccd@gov.mt
Member State
The Netherlands Flight / The Netherlands Flight Enforcement / The Netherlands Flight airclaim / Europe Flight / The Netherlands Flight delay / The Netherlands Flight delay compensation / The Netherlands Flight Cancellations / The Netherlands Flight Claim 2019 / The Netherlands Flight Claim / The Netherlands Flight Comparison / The Netherlands Flight Ranking
The Netherlands
Organisation
Inspectie Leefomgeving en Transport
Human Environment and Transport Inspectorate
Postbus 16191,
2500 BD Den Haag
Contact details
Tel: +31 884 890 000
www.ILenT.nl
Member State
Poland Flight / Poland Flight Enforcement / Poland Flight airclaim / Europe Flight / Poland Flight delay / Poland Flight delay compensation / Poland Flight Cancellations / Poland Flight Claim 2019 / Poland Flight Claim / Poland Flight Comparison / Poland Flight Ranking
Poland
Organisation
Passenger complaints Commission on Passengers' Rights
ul. Marcina Flisa 2
PL – 02-247 WARSZAWA

Enforcement Civil Aviation Office
ul. Marcina Flisa 2
PL - 02-247 WARSZAWA
Contact details
Tel: +48 (22) 520 74 84
Fax: +48 (22) 520 73 47
www.ulc.gov.pl kopp@ulc.gov.pl

Tel: +48 (22) 520 72 00
Fax: +48 (22) 520 73 00
www.ulc.gov.pl kancelaria@ulc.gov.pl
Member State
Portugal Flight / Portugal Flight Enforcement / Portugal Flight airclaim / Europe Flight / Portugal Flight delay / Portugal Flight delay compensation / Portugal Flight Cancellations / Portugal Flight Claim 2019 / Portugal Flight Claim / Portugal Flight Comparison / Portugal Flight Ranking
Portugal
Organisation
Autoridade Nacional da Aviação Civil (ANAC)
Rua B, Edifícios 4, 5 e 6
Aeroporto Humberto Delgado
PT - 1749-034 LISBOA
Contact details
Tel: +351 (21) 842-3500
Fax: +351 (21) 847-3585
www.anac.pt dre.pdc@anac.pt
Member State
Romania Flight / Romania Flight Enforcement / Romania Flight airclaim / Europe Flight / Romania Flight delay / Romania Flight delay compensation / Romania Flight Cancellations / Romania Flight Claim 2019 / Romania Flight Claim / Romania Flight Comparison / Romania Flight Ranking
Romania
Organisation
National Authority for Consumer Protection
72, Blvd Aviatorilor
RO - 011865, Sector 1, BUCHAREST
Contact details
Tel: +4021 312 1275
Fax: +4021 314 3462
www.anpc.ro
Member State
Slovakia Flight / Slovakia Flight Enforcement / Slovakia Flight airclaim / Europe Flight / Slovakia Flight delay / Slovakia Flight delay compensation / Slovakia Flight Cancellations / Slovakia Flight Claim 2019 / Slovakia Flight Claim / Slovakia Flight Comparison / Slovakia Flight Ranking
Slovakia
Organisation
Slovenská obchodná inšpekcia
(Slovak Trade Inspectorate)
ústredný inšpektorát
(Central Inspectorate)
Prievozská 32
SK - 827 99 BRATISLAVA 27
Contact details
Tel: +421 2 58 272 103
+421 2 58 272 140
Fax: +421 2 53414 996
helena.molekova@soi.sk
Member State
Slovenia Flight / Slovenia Flight Enforcement / Slovenia Flight airclaim / Europe Flight / Slovenia Flight delay / Slovenia Flight delay compensation / Slovenia Flight Cancellations / Slovenia Flight Claim 2019 / Slovenia Flight Claim / Slovenia Flight Comparison / Slovenia Flight Ranking
Slovenia
Organisation
Civil Aviation Agency
Kotnikova 19A
SI - 1000 LJUBLJANA
Contact details
Tel: +386 (0) 1 266 66 00
Fax: +386 (0) 1 266 66 99
info@caa.si
Member State
Spain Flight / Spain Flight Enforcement / Spain Flight airclaim / Europe Flight / Spain Flight delay / Spain Flight delay compensation / Spain Flight Cancellations / Spain Flight Claim 2019 / Spain Flight Claim / Spain Flight Comparison / Spain Flight Ranking
Spain
Organisation
Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario
Avda. General Perón 40, Acceso B, (Recepción planta 1ª)
28020 MADRID
Contact details
Tel: +34 91 396 82 10
www.seguridadaerea.es
Member State
Sweden Flight / Sweden Flight Enforcement / Sweden Flight airclaim / Europe Flight / Sweden Flight delay / Sweden Flight delay compensation / Sweden Flight Cancellations / Sweden Flight Claim 2019 / Sweden Flight Claim / Sweden Flight Comparison / Sweden Flight Ranking
Sweden
Organisation
Passenger complaints :
National Board for Consumer Disputes (ARN)
Box 174
SE - 10123 STOCKHOLM
Consumer Protection Agency
Visiting address: Lagergrens Gata 8
Postal address: Box 48,
SE - 651 02 KARLSTAD
Contact details
Tel: +46 8 508 860 00
Fax: +46 8 508 860 01
http://www.arn.se arn@arn.se

Tel: +46 77 14 23 300
Fax: +46 54 - 19 41 95
www.konsumentverket.se konsumentverket@konsumentverket.se
Member State
United Kingdom Flight / United Kingdom Flight Enforcement / United Kingdom Flight airclaim / Europe Flight / United Kingdom Flight delay / United Kingdom Flight delay compensation / United Kingdom Flight Cancellations / United Kingdom Flight Claim 2019 / United Kingdom Flight Claim / United Kingdom Flight Comparison / United Kingdom Flight Ranking
United Kingdom
Organisation
Passenger Complaints Unit
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
Contact details
Tel: +44 20 7453 6888
Fax: +44 20 7240 7071
passengercomplaints@caa.co.uk
Member State
Iceland Flight / Iceland Flight Enforcement / Iceland Flight airclaim / Europe Flight / Iceland Flight delay / Iceland Flight delay compensation / Iceland Flight Cancellations / Iceland Flight Claim 2019 / Iceland Flight Claim / Iceland Flight Comparison / Iceland Flight Ranking
Iceland
Organisation
Icelandic Transport Authority
Samgöngustofa
P.O. Box 470
202 Kópavogur
Contact details
Tel: +354 480 6000
www.icetra.is consumers@icetra.is
Member State
Norway Flight / Norway Flight Enforcement / Norway Flight airclaim / Europe Flight / Norway Flight delay / Norway Flight delay compensation / Norway Flight Cancellations / Norway Flight Claim 2019 / Norway Flight Claim / Norway Flight Comparison / Norway Flight Ranking
Norway
Organisation
Passenger complaints:
Norsk ReiselivsForum
Transportklagenemnda
(Dispute Resolution Board)
Øvre Slottsgate 18-20
NO - 0157 OSLO
Contact details
Tel: +47 22 54 60 00
Fax: +47 22 54 60 01
www.transportklagenemnda.no post@reiselivsforum.no
Member State
Switzerland Flight / Switzerland Flight Enforcement / Switzerland Flight airclaim / Europe Flight / Switzerland Flight delay / Switzerland Flight delay compensation / Switzerland Flight Cancellations / Switzerland Flight Claim 2019 / Switzerland Flight Claim / Switzerland Flight Comparison / Switzerland Flight Ranking
Switzerland
Organisation
Federal Office of Civil Aviation FOCA
Passenger rights
CH - 3003 Berne