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Flight Compensation, new airline regulations in Canada issued

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when you have a trip by flight, you've probably experienced delayed or canceled flights.


As of December 15, Canadian airlines will be required to provide compensation to customers who

experienced flights delayed or canceled.
According to a report from the Canadian Transportation Agency (CTA), 

"Airlines must provide passengers with information on applicable treatment and reimbursement standards. Passengers should also be informed of their alternative options, including the ability to complain to [CTA ] . "
 

After this new regulation takes effect on December 15, Airline should compensate passengers for any delays and cancellation that are unrelated to their safety and that are controllable.
 

The compensation depends on the delay time and airline size

Large airlines must offer more compensation than smaller airlines.
[REF : COMPARISON LA/SA]

DELAYED TIME

Large Airline

Small Airline

3~6 hours

$ 400

$ 125

6~9 hours

$ 700

$ 250

9+ hours

$ 1000

$ 500


Passengers entitled to reimbursement may claim for one year, after which the airline must pay within 30 days.
Airline shall also provide compensation in monetary form. Passengers may provide the passenger with alternative forms of compensation, such as vouchers or rebates with no expiration dates.

However, if Airline chooses to offer a different form of compensation, it will be worth more than the amount due, and passengers will be able to choose the option they want.

In addition, some of these new regulations require airlines to provide food and beverages with reasonable amounts and tele communication, such as WiFi, if flights are delayed for more than two hours.

If the flight is delayed overnight, Airline will be required to provide passengers with free transportation to the hotel with their hotel rooms.

If the flight delay is within Airline’s control or safety reasons, 

[flight delayed over 3hours]

Airline will have to rebook passengers on the next available flight 

[flight delayed over 9 hours]

large airlines will have to rebook from the next flight of the competitor. 


If there is a delay or cancellation and there is no reason for passengers to travel, they may be entitled to a full refund and compensation for inconvenience if they do not want to reschedule or do not reserve again.
 

Failure to comply with these new regulations may result in fines of up to $25,000 for breach of regulations. 

Passengers may complain to the CTA , if there is a conflict between the passenger and the airline that cannot be resolved.
 

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